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Next target: Toucan Telecom
Friday, 17/Jun/2005 : 1:46PM
W hile I’m in ranting mood: if anyone else is suffering unwanted direct marketing calls – in my case, mostly from Toucan Telecom – you should make sure you’re registered with the Telephone Preference Service.
If you are, and have been for at least 28 days – say, eleven months or so – Toucan’s complaints procedure is listed on this page. Be very firm in demanding to speak to at least a Customer Service Team Leader. First-line Customer Service Advisors are polite but ultimately not effective.
Note that before a complaint can be escalated all the way to the Office of the Telecommunication Ombudsman you must complete all the stages of Toucan’s procedure. I’m one step away.
(Linkage: Otelo’s ‘How to Complain’ page; crucially, keep a detailed record of your dealings with the company.)
Posted by jonathan at June 17, 2005 01:46 PM
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Comments
Oh thank god, im not alone. i had a horrible feeling i was being stalked by a telephone orientated serial killer. twice a day they called and twice a day i would get mad and ask them to leave me alone.
im so sick of them!!!
Posted by: Tom at July 28, 2005 11:28 PM
Neither front line staff nor TLs are the people who directly deal with it, so you are really wasting your time as I can guarantee that after the Super has apologised to you, they will ask the agent to just go ahead and do exactly what they would have done in the first place and e-mail the relevant department. But sometimes I guess it makes people feel better to speak to a different person, and give themselves an inflated sense of their own importance.
Posted by: Jimbo at August 31, 2005 07:11 PM
You may well be right, Jimbo, but in this case at least, I haven't had any further phone calls from Toucan. That's a marked decrease from about half a dozen a week. 'Inflated sense of my own importance' perhaps, but it does seem to have worked.
Posted by: Jonathan Sanderson at August 31, 2005 07:19 PM
15 call's in the last week the tps and bt cant do anything
Posted by: colin davis at September 13, 2005 04:15 PM
AAAHHHHHHHHHHHHHhhhhhhhhhhhhhhhhhhhhhhhh pass the cyanide!
Posted by: Philip at September 16, 2005 04:03 PM
aaaaaaaaaaaaaaaaaaaahhhhhhhhhhh kill me from those horrendous peolple who hav got faces like sour dogs who look like they have just eaten 100 sour lemons
Posted by: wasim at September 16, 2005 06:22 PM
I'm not sure what the screaming is about, but aaaanyway: for the record, the above post - and this other blog post - are the fifth and sixth Google hits for a search on 'Toucan Telecom.' Yow.
Posted by: Jonathan Sanderson at September 17, 2005 08:03 PM
Carpet bomb the Qunts!
Posted by: Jimbo Jones at October 18, 2005 11:55 PM
Unfortunately I myself have fallen victim to the Toucan terrorists, I'm too scared to answer the phone now for fear of hearing those pre-programmed voices going on and on and on and on and on and on and on, please somebody stop the voices!!! Aaaaarrrggghhh!! Twice, three times a day they hound me trying to sell their product, what can I do to stop them calling? I used to be quite sane.
Posted by: Sue at October 29, 2005 12:32 PM
It's good the know that I'm not alone. They are a right pain & now it's recorded messages. Why don't recognise they recognise TPS.
Posted by: M Smith at November 18, 2005 11:28 AM
toucan are ridiculous,,6 times per day most of the time i cant even understand hat they say...i work nights but we need our phones plugged in just in-case.....
Posted by: jeff at November 28, 2005 04:24 PM
You lucky munters! i've been having these calls for SIX F*^$ing MONTHS now and no amount of swearing will stop it!
Posted by: Markie B at December 13, 2005 07:01 PM
my wife suffered at hands of toucan terrorists...my simple solution to any phone pests is to have a loud whistle next to phone at all times, so when they call for the umpteenth time..blast'em....it works believe me..if your not sure try it with a pal first the result is stupendous..i did this 3 weeks ago and presto..no more calls from toucan.
Good luck
Dan
Posted by: Dan at January 7, 2006 11:20 PM
Is it worth while joining their service???... I guess it maybe too late to ask as my boyfriend has already signed up yesterday.... Im very doubtful... please comment...
Posted by: GOURANGA at February 1, 2006 11:23 PM
As I would have thought was clear from the original article - but apparently not - I have no idea how good Toucan Telecom's products are, nor whether their customer service is helpful. I am not a customer of theirs, and wouldn't dream of becoming one, since I object to their marketing tactics very strongly indeed. If the traffic to this page is any guide, I am not alone in that opinion.
Googling 'Toucan Telecom' is informative, however; you'll find a variety of opinions.
Posted by: Jonathan at February 2, 2006 10:36 AM