I'm sitting on hold waiting for Orange to call me back, since they've a large queue waiting for the Disconnections Unit. Still trying to find news of MetaFilter, I search Technorati (finding nothing); then, of course, I vanity search. Ooh, look at that - I'm up from one inbound blog link to a whole four, one of which is a chap called Chris Heathcote, whose blog I added to NetNewsWire recently. Then I find here that Chris was not only speaking at the O'Reilly Emerging Technology conference I'd wished I'd been at last week... he's also a customer experience manager at... Orange.
Hang on... they're calling...
For what it's worth, Chris: the disconnection folks were excellent, and I'm going because Orange's charge structure for data is horrible. HSD is far from cheap, and the GPRS rates are huge: O2 GPRS is cheaper than either, and billed more sensibly. Plus I can get the handset I want, and the sign-up package is excellent.
It's nothing personal.
This large Cue, was it waiting to pot the black?… I’ll go get me coat ;-)
Er… I was distracted, obviously. Blimey. Blech. Bad bad bad Jonathan. :-(
Looking at the charging structure on O2 it’s like it USED to be on Orange. I’m glad I’m still Open Access on Orange and not tied by the new Orange tariffs as it seems a little on the expensive side. Of course all this GPRS is fine if you live in a stable area, round here it’s up and down like a yo-yo. You can go weeks without coverage :-(
Heh.
(just catching up on my news after being away for two weeks)
Fwiw I work at Group level, not for the UK or similar (and all this is personal viewpoint, not works)
Unfortunately I don’t get very involved with tariffing, but I know it’s a big problem. Data is pretty impenetrable on all networks.
I don’t think I’ve ever managed to find out how much data costs on O2 - will have a poke around. May be interesting information to have as ammunition.
Which handset did you get?