Say it with helicopters

_pic_p1420ex4A few years ago, we featured on How2 the world’s smallest radio-control helicopter, an amazing little thing called Pixel made by a chap called Alexander Van De Rostyne. It was tiny, fluttered around with astonishing stability, and while Alexander had been a bit tricky to coax over from Belgium he turned out to be thoroughly charming on the day. Fun all round. The only real problem was that Pixel had cost thousands of dollars to build and was a one-off labour of love.

Alexander was subsequently involved in the commercial Piccolo r/c helicopter kit, which with a rotor diameter of a foot or so was a somewhat different beast to the Pixel family, but still pretty darn small – though strictly for outdoor use. Now, however, all this has changed – PicoZ is a Van De Rostyne-designed microhelicopter for indoor use, sold through the likes of Firebox for the princely sum of £30.

Picture the scene, dear reader: I had cause, recently, to purchase flowers for an acquaintance who shall henceforth be known herein as ‘Flossie.’ This, however, presented a conundrum. For while I’m not so crass as to believe that anybody doesn’t like flowers, Flossie is not exactly a ‘girlie’ girl. ‘Say it with flowers’ hardly seemed right; I elected to say it with sub-miniature infra-red controlled brushless DC-motor driven direct-drive (collectiveless) aerial machinery. Works for me.

The PicoZ (the box is labeled ‘PicooZ,’ thanks to some licensing snafu, and at least one website refers to it as the ‘PiccoZ’ too) is an absolute joy. Which is to say, it’s a frisky little blighter with an apparent suicide streak when it comes to walls, corners, door frames, and going-behind-the-fishtank. Thirty minutes’ charging provides about ten minutes’ flight time, by the end of which the throttle control is nicely linear and some measure of hover stability can be achieved. There’s no cyclic control – the helicopter is trimmed to fly slowly forwards, with the right stick controlling tail rotor bias (there’s a separate trim control which more-or-less stops the poor little thing spinning around crazily, once you get it right). Draughts are disastrous, and Flossie’s Pico needs a tad more noseweight to make sufficient headway – apparently, there’s considerable variation from one unit to another on this.

Nevertheless, I’m astonished at the thing’s general stability. Flying it is challenging rather than frustrating, and hence it’s immensely satisfying when you manage to land on, say, the chair you’d intended rather than in the lampshade, on the cat, or whatever. So far it’s proving surprisingly robust, too.

Genuinely one of the best toys I’ve ever seen. It’s no surprise they keep selling out at Firebox… I must remember to pick one up for myself, it’s right up there in ‘must have’ territory, and there’s a growing mod community. I should also note that Flossie was appropriately thrilled.

Multi-Coloured Swap Shop

CITV’s 2001’s wanted.com notwithstanding, Swap Shop has been off the air for about 25 years. Apparently, there’s a festive one-off in the offing:

In a similarly nostalgic vein, Noel Edmonds will be reunited with Keith Chegwin, Maggie Philbin and John Craven for a one-off edition of Swap Shop to trawl through 30 years of Saturday morning children’s television.

(the Guardian)

I’m not entirely sure how I feel about this. Most likely I’ll be in Dublin anyway, and the point will be moot.

Apple service

Paul Thurrott has had an interesting experience with Apple support and a troublesome MacBook, which appears to have been resolved amicably, even with faintly embarrassing offers of restitution from Apple.

I’ve had my share of support issues with Apple gear, and while my experience hasn’t been universally positive, it has averaged out at ‘better than I expect’ – ie. really not bad. While Thurrott’s right to query whether his experience was a result of his blog having rather large traffic, I can vouch for the latitude with which Apple’s ‘executive relations’ team operates. While I have put quite a lot of Apple gear on TV over the years, I don’t believe that had anything to do with the outcome of this particular story:

I once had a bit of a issue with a refurb Titanium PowerBook that, after a couple of failed repair attempts, went back for a refund. Subsequently it was refurbished again and resold, but (surprise!) it ended up failing in exactly the same way, yet again. This I know because after it was repaired it was shipped back to me, rather than to the then-current owner. Which was a tad of a faux-pas, though I’ve heard equally bad (indeed worse) stories concerning other big laptop manufacturers.

At the time I happened to have the direct number of Apple’s Exec Relations team in the UK, so I rang them. They were initially gobsmacked and somewhat suspicious. Once they’d checked their records, however, matters were put right extremely rapidly and, I think, to the satisfaction of all concerned. It wasn’t a happy episode, but the high-level customer services people went a long way not to leave a sour taste. They certainly lost money on that particular sale.

Avoiding problems in the first place is clearly the best plan, but multiply a tiny fraction by millions of customers, and you’re going to get non-zero failure cases. What’s really important is how you deal with those. This is, of course, why I’d buy another BMW (Mini), but will never touch another Mercedes (Smart). Listening to the customer and addressing the problem will beat lying and not fixing things, every time.

Still a few snags to work out

Notwithstanding the genuinely atrocious bandwidth I’m seeing via Clearwire here in Dublin, tonight I tried to buy a VOIP handset for use with Skype. Now, I’ve been merrily sending parcels from Amazon and Apple hither and yon, to wherever I’m next going to be when I’m in the UK, but there’s a clash between Skype’s store’s quoted delivery times and my travel plans. OK, so I’ll just buy stuff via the Ireland store, and have it delivered to my work address. Er… no. Your billing address has to be in the delivery country, sorry.

But… but… the whole point is that I can call… oh, never mind.

The inappropriately-named Clearwire, by the way, is a Dublin-wide wireless internet service, operating over some whacko proprietary extended WiFi protocol. It’s a commendably zero-configuration set-up, and I’m seeing excellent bandwidth within Dublin – I had 150Kb/sec coming down from the Trinity SourceForge mirror, for example. However, connecting to sites outwith Ireland is another story. I’m seeing up to 98% packet loss, 2500ms ping times, and net throughput of about 1.5 Kb/sec to my server in Los Angeles. It’s not even sufficiently stable to maintain an FTP control connection.

Yes, I’m on with tech support about this. Doing the various bandwidth tests and pinging different bits of the network, it looks to me like I have an excellent connection to their system, but either their upstream bandwidth is hopelessly inadequate for their customer base, or they’re traffic shaping like crazy. As in ‘let’s make the traffic shape look like a flatline.’ I suspect a bit of both, but frankly I don’t care. If support can’t solve it, I’m handing the box back. Neat tech, but at the moment it doesn’t work.