A litany of errors by BT that mirrors my own saga with Cable and Wireless (as was – AKA ‘Cabal and Clueless’), of three years ago. At one point I called them from a phone they insisted (a.) wasn’t theirs, (b.) wasn’t in my name, and (c.) wasn’t even connected… and then they billed me for the call anyway. There are still two set-top boxes in my flat they swear blind I can’t possibly have, since these particular serial numbers are supposedly installed in other peoples’ houses.
So, when I finally move into a new flat, are any telcos worth signing up with?
[Update: having commented on this entry, Alan’s NTL account has been deleted. You couldn’t make this up.]