How not to do customer service

New from the MySociety genii:, capsule the curiously-capitalised PlaceOpedia. Think Google Maps ? Wikipedia. Brilliant. Except that, as I write, all the links read

1 Comment

  1. Ian had the self same problem with Avis car rental in Amsterdam. The paperwork said VISA was acceptable, but then didn’t explain that it meant VISA credit card, not debit.
    Of course, had he got this BEFORE the trip, he’d been able to sort something out. As it was, he was old this whilst at the Avis rental desk, in Amsterdam. Suffice to say, the drive holiday became more a holiday and less a drive…
    Simple lack of explaination, which it always then appears is your fault as a customer, and not their fault as a supplier who can’t explain things properly.

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